Simple, Seamless, and Built
for Agencies Like Yours
A Seamless 5-Step
Onboarding Process Built for
Busy Agencies
We believe onboarding should feel clear, collaborative,
and hassle-free. Whether you're engaging us for
creative, digital, or event services, our process is
designed to integrate seamlessly with your agency with
no guesswork and no disruption to your flow.
Here’s how we get started, step by step.
CONNECT
Discovery & Consultation
We get to know your needs, scope, and how you work, so we can fit right in.
We begin with a discovery call to better understand your agency’s workflow, project scope, and specific support needs. This is also where we clarify expectations, timelines, and collaboration preferences to ensure a smooth service delivery.
If needed, we’ll also walk you through our service offerings, whether it’s graphic design, video production, events management, or web development, and how we can plug in seamlessly to your agency without disrupting your workflow!
CUSTOMISE
Proposal & Agreements
You’ll receive a tailored plan, timeline, and legal safeguards to protect your business.
We will develop a customised proposal based on your scope, objectives, and timeline. Lead time varies between 1-5 business days, depending on project complexity.
At this stage, a Non-Solicitation Agreement (NSA) and a Non-Disclosure Agreement (NDA) will also be introduced to safeguard your clients, sensitive information, and business relationships. This step ensures transparency from the get-go and gives you confidence in our long-term collaboration.
ONBOARD
Project Kickoff
Meet your dedicated team, align on tools, and set things in motion.
Once the proposal and agreements are accepted, we will introduce your internal team to your dedicated account manager and creative lead, giving you immediate access to ongoing support from day one.
We will also align on workflows and communication platforms, and finalise deliverable timelines.
DELIVER
Ongoing Support & Execution
We work behind the scenes under your agency, with updates every step of the way.
Throughout the course of the project, our team operates quietly in the background under your agency’s name. Your account manager will remain actively involved, providing regular check-ins and updates to keep things running smoothly with room for feedback along the way.
REFLECT
Post-Project Review & Feedback
We review what worked, gather feedback, and fine-tune for next time.
After project delivery, we will conduct a wrap-up review that is based on the service rendered. For instance, we will review creative outcomes and identify areas to streamline future briefs for design-related projects, while for event services, we will assess execution effectiveness, attendee response, and on-site coordination.
Your feedback is more than welcome as it helps us continuously improve our service quality and strengthen collaboration for future projects.
Simple, Seamless,
and Built for Agencies
Like Yours
A Seamless 5-Step
Onboarding Process Built for Busy Agencies
We believe onboarding should feel clear, collaborative, and hassle-free. Whether you're engaging us for creative, digital, or event services, our process is designed to integrate seamlessly with your agency with no guesswork and no disruption to your flow.
Here’s how we get started,
step by step.
CONNECT
Discovery & Consultation
We get to know your needs, scope, and how you work, so we can fit right in.
We begin with a discovery call to better understand your agency’s workflow, project scope, and specific support needs. This is also where we clarify expectations, timelines, and collaboration preferences to ensure a smooth service delivery.
If needed, we’ll also walk you through our service offerings, whether it’s graphic design, video production, events management, or web development, and how we can plug in seamlessly to your agency without disrupting your workflow!
CUSTOMISE
Proposal & Agreement
You’ll receive a tailored plan, timeline, and legal safeguards to protect your business.
We will develop a customised proposal based on your scope, objectives, and timeline. Lead time varies between 1-5 business days, depending on project complexity.
At this stage, a Non-Solicitation Agreement (NSA) and a Non-Disclosure Agreement (NDA) will also be introduced to safeguard your clients, sensitive information, and business relationships. This step ensures transparency from the get-go and gives you confidence in our long-term collaboration.
ONBOARD
Project Kickoff
Meet your dedicated team, align on tools, and set things in motion.
Once the proposal and agreements are accepted, we will introduce your internal team to your dedicated account manager and creative lead, giving you immediate access to ongoing support from day one.
We will also align on workflows and communication platforms, and finalise deliverable timelines.
DELIVER
Ongoing Support & Execution
We work behind the scenes under your agency, with updates every step of the way.
Throughout the course of the project, our team operates quietly in the background under your agency’s name. Your account manager will remain actively involved, providing regular check-ins and updates to keep things running smoothly with room for feedback along the way.
REFLECT
Post-Project Review & Feedback
We review what worked, gather feedback, and fine-tune for next time.
